Terms and Conditions

Company Details
Kinder Surprise World
Email: hello@kindersurpriseworld.com

Customer Satisfaction

At Kinder Surprise World, customer satisfaction is our #1 goal. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our premises, but in the event you are not satisfied with your purchase, please contact us at hello@kindersurpriseworld.com to arrange a return.
Returns & Exchanges
If you are not completely satisfied for any reason, you can return an item within 14 days of receipt for a full refund of the merchandise purchase price. Refund will be for the purchase price, in the original form of payment. Original delivery and handling charges are non-refundable. Return shipping charges are the responsibility of the customer.
Our Guarantee
All items purchased from Kinder Surprise World are 100% satisfaction guaranteed. You may return anything purchased from us within 30 days of receipt if you are not completely satisfied. Depending upon product availability, we will exchange or replace it with another item of equal value. If you just don’t like it or it’s not what you expected, simply return it and we will credit your debit/credit card. We do not want you to have to keep anything from Kinder Surprise World online store with which you are not completely satisfied.

Your Privacy

At Kinder Surprise World, your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfil your order and to communicate with you about your order. .

Contact Us

We’re really proud of our customer service team. Whether you need to know when something will be back in stock, or have a problem with an order you’ve placed, or simply want to clarify whether something is purply-pink or pinky-purple… we’re happy to help! If you have any questions at all email us at hello@kindersurpriseworld.com

How to Order

Ordering online from Kinder Surprise World is easy! Simply choose the items you wish to purchase and add them, individually, to your shopping cart. Each time you add an item, you’ll be able to view the entire contents of your cart with a total UK Sterling amount purchased so far. You will also be able to see which items are in stock and which items are awaiting replenishment. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.

Online Orders:

At Kinder Surprise World, all UK orders ship out from our premises by 1st class recorded within 1 business day. International orders are also shipped out within 1 business day by either airusre/signed for which are both trackable delivery methods. Although most online orders process and deliver within 3 to 10 business days, please allow up to 2 to 3 weeks for delivery. When checking out, please specify a physical street address.
Terms Of Use
This Web site is operated by Kinder Surprise World. All inquiries may be directed to:
Kinder Surprise World
33 Trent Gardens
London, N14 4QA
United Kingdom
Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of kindersurpriseworld.com Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the Theteddybearplace.com Web site.

These Terms and Conditions May Change

Kinder Surprise World reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of kindersurpriseworld.com Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this Web site.

Use of Web Site

Kindersurpriseworld.com web site is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Kinder Surprise World goods and services and/or to otherwise transact business with or contact Kinder Surprise World, on their own behalf. No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer